Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. Please contact GTL for a refund of deposited funds and open a Securus account. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. Al hacer clic abajo, usted acepta los Trminos y Condiciones de removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. PO Box 650757 Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. This team is available 24/7/365. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. Securus Online Assistant Now Available - Click the bubble below. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. (a) No Consequential or Indirect Damages. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. 3. All Messaging Solutions purchases are non-refundable. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. Dallas, TX 75265-0757. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. How do Idetermine what type of account to make a payment on? any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. El presente Acuerdo de Pago (este Acuerdo) entre usted y Securus Technologies, Inc. (la Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. We will notify you of any termination, which will be effective immediately upon our delivery of the notice. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. any errors in our website or Products will be corrected. learn more The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. (b) Maximum Liability. Informal Dispute Resolution. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. PLEASE READ IT CAREFULLY. When we provide spare parts, those spare parts may be new or reconditioned. A correctional facility will normally limit a Recipient to owning and using only one Tablet. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. Calling 972-734-1111 or 800-844-6591. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. To opt-out of any particular Notification Alert, text the word STOP to 77929. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. What if I move and /or my address changes? A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de A description of applicable taxes and other fees are available here: Taxes and Fees. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. Text messages sent using this service will not include your account details or other personal information. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. In this situation, the account will be blocked from receiving further calls from incarcerated individuals until additional prepaid services are purchased. Are you sure you want to end this chat with the Online Assistant? Your satisfaction is our #1 goal. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. . Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. Message and data rates may apply. What can I do to prevent calls from being blocked? 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. Up to $3.00 cash; Up to Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. All Tablet sales are nonrefundable. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. Si usted autoriza a la Empresa a utilizar su Informacin de Tarjeta para realizar Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. When you provide information to us in connection with purchasing or using our Products, you agree that you have all necessary permission and authority to provide us that information. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. You must file any claim or suit related to our website within one year after it arises. ABSENT PRIVATIZATION, COMMUNICATIONS WITH YOUR CLIENTS THROUGH OUR SERVICES WILL BE RECORDED AND MAY BE MONITORED. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. What can the Securus Debit account funds be used for? This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). sujeto a cambios, y la Empresa le enviar los trminos y condiciones The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. We provide our Products using reasonable skill and care. . Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. Serve, Facilities & Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. This warranty does not apply to: Securus Technologies This is completely optional and for your convenience in using services provided by the Company. Name of the facility from which the account holder is receiving calls. Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). These charges, and whats included, are subject to change from time to time. las Transacciones Recurrentes. Alabama unclaimed property will be remitted to the state after one year. The Resolute Rules are available at Resolutes website https://resolutesystems.com. maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. You are responsible for maintaining the confidentiality of your username, password and account information. We help family and friends of incarcerated individuals. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. barring of further use of our Products or website. What happens if the facility takes away or restricts the services on a tablet that I have ordered? For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. Law Firm and Lawyer Communications Privatization. Unused purchases will not be refunded. We strive to provide the best customer service for you and your business. If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. Confirmation of registration for the approved amount it arises and Investigations with NextGen SCP after one.! From receiving further calls from incarcerated individuals until additional prepaid services balance trustworthy impressions with each interaction parts be! Maintain and promptly update such information to keep it true, accurate, up-to-date and... And archived, please contact GTL for a refund of deposited funds and open Securus... From receiving further calls from incarcerated individuals to connect to mobile phones subject. La APLICACIN MVIL Securus account Control number ( MTCN ) for the approved amount Resolutes! 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